Please contact us if you don't yet have an account for our ticket system, we'll create it for you.

UK: +44 203 86825-78
Australia: +61 879 0571-13
USA: +1 208 56192-34
D-A-CH: +49 8282 800400

Scanner does not recognize anything
Posted by on 05 January 2013 02:07 PM


Scan|IT is only showing empty or not correct filled fields.


Please follow the steps in the written order:

  • Try to scan the same card with the CardScan Software
  • If the CardScan Software also fails with the recognition, change the USB device and try again
  • If that fails, please clean the scanner for example with a cleaning card from CardScan
  • When you have tried the steps above without any result, please contact us and we will check if we can help you with this issue
  • If you are still unable to make correct scans now, please check if you have a guarantee for this scanner. If yes, please contact CardScan to get a new one

Comments (0)